Tips on how to submit documentation for processing

Introduction

Electronic document submission via email is the preferred method of delivery for submitting pay related documentation to Payroll Services

Paperwork submission tips

  • Complete forms legibly and write as clearly as you can

    • Check that all fields have been completed and forms have been authorised by the appropriate delegate if required

    • Label your paperwork appropriately

Email paperwork to the appropriate payroll team

  1. Use the Send pay-related documentation page, use the 'Get in touch' drop-down, select your agency to view email contact option

  2. Click on the email address displayed and attach pay-related documentation  

    • Include a reference number if applicable

    • Include your employee ID, contact information and any relevant background information

    • Duplicate paperwork interrupts processing - do not send hard-copy duplicate documentation

    • Select  Email 'Read receipt' (>Email >Options> tick the 'Request a read receipt')  to confirm delivery of the email.  Payroll Services will auto reply confirming delivery of an email. 

Fax Documentation

Fax pay-related documentation to the appropriate payroll team using the Send pay-related documentation,  'Get in touch' drop-down and select the agency to display the agency specific fax number:

  • include a cover sheet detailing the total number of sent pages

  • your contact information

  • full name of the recipient

  • check the fax transmission report for confirmation of a successful delivery.

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