Agency Performance Reporting
Introduction
Shared Services SA reports performance at an agency or aggregated level by monitoring various key measures within each of our service areas
Launch Aggregate Performance Reporting (Extnl link)
Payroll Services
- Billing volumes, number of employee pays and the proportion remitted on time
- Pay accuracy showing error type and root cause
- HRMS data showing the number of requests, user access, password resets and request for change reports
Accounts Payable
- Invoice payment life cycle showing average workflow times
- Billing volumes, invoices escalated/disputed, urgent payments, vendor recovery
- TI11 Reporting by volume and value
- Late payment interest
Accounts Receivable
- Invoice volumes and invoices raised within agreed time frames
- Remittances processed
- Unapplied receipts by age and value plus a 13-month view of unapplied receipt numbers
- Debtors by age and value plus a 13-month view of the number of debtors
Financial Services
- General Ledger transactions, journals posted, close offs completed
- Bank reconciliations
- Taxation transactions and returns, financial statements production
- Asset numbers
Customer Support
- Received phone call activity and average wait time
*Use this link to access Archived performance data September 2008 to June 2015 (Extnl link)